FAQs

Find answers to the questions we receive most often. If you can't find what you're looking for, we'd love to hear from you at yuki@thebeautyofthelight.com.

Shipping

  • All of our products are made to order, which means we begin creating your order after it's placed.

    Most orders arrive within 5–11 business days, but delivery times may vary due to holidays, weather, or carrier delays.

  • At this time, we ship within the contiguous United States only.

    We hope to expand to more locations in the future.

  • No. Because every product is made to order, we're unable to cancel orders once they've been placed.

    If you have any questions before ordering, we'd love to help. Just contact us, and we'll get back to you within 48 hours.

  • If you notice a mistake in your shipping address after placing your order, please email yuki@thebeautyofthelight.com as soon as possible. While we can't guarantee that address changes will be possible, the sooner you contact us, the better. If you reach out within the first few hours, we may still be able to update your shipping address before the order ships.

    If your shipping address is incorrect and the package is returned to us, we'll be happy to resend it to your updated address. A $6 reshipping fee will apply.

  • Once your order has been shipped, you will receive a shipping confirmation email with access to your order tracking page, where you can follow your package every step of the way. Tracking information usually becomes available within 24 hours after your order ships. Occasionally, it may take up to 48 hours to appear, depending on the carrier.

  • Not always. Some items are packaged separately to help keep them safe during shipping, and some products might be sent from different fulfillment centers, so they may arrive in separate packages.

    You will receive notifications and tracking information for each package.

  • If your order hasn't arrived within 14 business days, please email us at yuki@thebeautyofthelight.com.

    We'll investigate the shipment and keep you updated.

    If the package is confirmed to be lost in transit, we will offer you either a free replacement or a full refund. As a small thank-you for your patience, we'll also send you a 30% off discount code that's valid for one year.

  • We're sorry your order didn't arrive in perfect condition.

    Please email us at yuki@thebeautyofthelight.com within 15 days of delivery and include:

    • Your order number

    • A brief description of the issue

    • Clear photos of the item (please make sure the whole item is visible)

    • Photos of the packaging, if the damage appears to have occurred during shipping

    After reviewing your claim and confirming the issue, we will offer you either a free replacement or a full refund. You do not need to return the item.

    As a thank-you for your patience, we’ll also send you a 30% off discount code, valid for one year.

  • If the tracking information shows your package as delivered, please contact the shipping carrier first. They may be able to provide additional delivery details or help locate your package.

    If you still need assistance, email us at yuki@thebeautyofthelight.com and we'll do our best to help investigate the situation.

    Please note that we're unable to offer a replacement or refund for packages marked as delivered by the shipping carrier.

Ordering

  • No.

    Prices are never included in the package or on the packing slip, so your gift can be sent directly to the recipient with confidence.

  • Currently, we don't offer custom orders.

    We'd still love to hear your ideas! Feel free to email us at yuki@thebeautyofthelight.com with your favorite Bible verses, inspiration images, preferred artwork styles, color palettes, or how you'd like to use the artwork (for yourself, as a gift, in your home, office, church, or elsewhere).

    Every suggestion helps inspire our future collections. As a thank-you for taking the time to share your ideas with us, we'll send you a 25% off discount code.

  • Yes, we offer special pricing for bulk orders.
    Please contact us and share your order details—we’d love to provide you with a custom discount.

  • Wholesale accounts aren't available just yet.

    If you're interested in working with us, we'd love to hear from you. Just send us an email at yuki@thebeautyofthelight.com with your contact information, and we'll let you know as soon as wholesale applications become available.

Refund Policy

  • Because every piece is made to order, we aren't able to accept cancellations, returns, or exchanges if you change your mind, order the wrong size, or purchase the wrong product.

    If your item arrives damaged, defective, or incorrect, or if your package is lost in transit, we'll happily make it right with either a free replacement or a full refund. You do not need to return the item.

    We'll also send you a 30% off discount code as a small thank-you for your patience, valid for one year.

    For complete details, please see our Refund Policy.