Frequently Asked Questions

Physical Products

  • Delivery times might differ based on the products and destinations. You will see the delivery times in the order Checkout.

  • Framed Canvas

    For orders shipped to:

    • United States

    • Canada

    • United Kingdom

    • EU

    • Australia

    No prices will be shown on either the packing slip inside the package or the outside of the package.

    For all other destination countries, retail prices may be displayed on the outside of the package. This is required by international shipping regulations for customs clearance purposes.

    Spiral Notebook

    For orders shipped to:

    • United States

    • EU

    No prices will be shown on either the packing slip inside the package or the outside of the package.

    For all other destination countries, retail prices may be displayed on the outside of the package. This is required by international shipping regulations for customs clearance purposes.

  • Yes, we offer international shipping to most countries.

    Shipping times may vary by destination, and you’ll be able to see the available shipping options and estimated delivery time during checkout before completing your order.

Digital Downloads

  • No. Each artwork includes multiple commonly used sizes and aspect ratios, but available sizes may vary by design.

    Please refer to the individual product description for exact size details.

  • For general printing, we recommend heavyweight matte paper.

    Our high-resolution files are compatible with most home and professional printers.

  • After purchase, immediate access will be available on our website to download your artwork.

    If you experience any issues downloading your files or lose access to them, please contact us. We’ll do our best to help you receive your artwork.

Ordering

  • Currently, we do not offer custom orders.

    However, we’re always happy to hear your ideas and suggestions for future designs. You can share them with us through our contact page.

  • Yes, we offer special pricing for bulk orders.

    Please contact us and share your order details—we’d love to provide you with a custom discount.

  • We welcome wholesale inquiries from interested partners.

    Please feel free to contact us with your details, and we’ll get back to you with more information.

Returns & Support

  • Physical products
    Because all physical items are made to order, we do not accept returns or exchanges for change of mind or incorrect size selection.

    However, we will offer a replacement or refund if your order arrives damaged, defective, or if you receive the wrong item.

    Please contact us within 7 days of delivery with photos of the issue.

    Digital products
    Due to the nature of digital downloads, all sales are final.

    If you have any issues accessing your files, please contact us and we’ll be happy to help.

Payment

  • At this time, we accept payments through PayPal.

    PayPal allows you to pay with your PayPal balance or with a credit/debit card.

  • Our website is built on Squarespace, a secure e-commerce platform.
    All payments are processed through PayPal’s encrypted and secure payment system.

    We do not store or have access to your payment details at any time.