Refund Policy
1. Non-Defective Items
All of our products are made to order. Each item is produced after your order is placed, so we’re unable to accept cancellations, returns, or exchanges for reasons such as:
Changing your mind
Ordering the wrong size
Ordering the wrong product
If you're unsure about a product before ordering, please feel free to contact us. We're always happy to help. For pre-purchase questions, we'll respond within 48 hours.
2. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong item, please email us at yuki@thebeautyofthelight.com within 15 days of delivery. Please include:
Your order number
A brief description of the issue
Clear photos of the item (please make sure the whole item is visible)
Photos of the packaging, if the damage appears to have occurred during shipping
After reviewing your claim and confirming the issue, we will offer you either a free replacement or a full refund. You do not need to return the item. As a thank-you for your patience, we’ll also send you a 30% off discount code, valid for one year.
3. Lost Packages
If your order hasn't arrived within 14 business days, please email us at yuki@thebeautyofthelight.com. We'll check the tracking information and investigate the situation.
Once the package is confirmed to be lost in transit, we will offer you either a free replacement or a full refund. As a thank-you for your patience, we’ll also send you a 30% off discount code, valid for one year.
4. Delivered Packages
If the tracking information shows that your order has been delivered but you cannot locate the package, please contact the shipping carrier first. They may be able to provide additional delivery details or help locate your package. If you still need assistance, please email us at yuki@thebeautyofthelight.com, and we’ll do our best to help investigate the situation.
Please note that we’re unable to offer a replacement or refund for packages that have been marked as delivered by the shipping carrier.